Terms of service

What we provide

BuyerPing searches public sources and, where you install our pixel, your own website, for evidence that somebody is ready to buy what you sell. Every lead we hand you carries a receipt: the exact words, where they were published, a working link, and why our model thinks it counts. If we cannot show you the evidence, you never see the lead.

We do not send messages to the people we find, and we will not add that later without telling you. You do the sending, from the tools you already use.

Your account

• You are responsible for what happens under your account, and for the people you invite into your workspace.
• Seats are unlimited on every plan. We would rather have the training signal from your whole team than the seat revenue.
• You must not use BuyerPing to break the law, to harass anybody, or to send unsolicited mail in a jurisdiction that forbids it.
• You must honour a removal request from someone we surfaced to you, and tell us so we can suppress them too.

Trials

Every plan starts with a 14-day free trial and no card. When the trial ends, scheduled searches pause until you add a payment method. They pause rather than delete, so nothing you configured is lost.

What you pay for

You pay a monthly plan fee, which includes a number of confirmed buyers. A confirmed buyer is a lead you kept. You accepted it, or you marked it won. It is counted once per lead, so a lead you accept and later win is billed once, not twice.

A lead you reject costs nothing. It does not use up your allowance and it does not appear on your invoice. Beyond your included allowance, each additional confirmed buyer is charged at your plan's rate, shown on the pricing page.

An annual subscription is billed once, for ten months. The monthly figure shown beside an annual plan is that total spread across twelve for comparison; the amount charged is the annual one. Overage on an annual plan is billed monthly as it occurs.

We pay for the sources, the enrichment and the model calls. Those are our costs and they are never added to your invoice.

The accept-rate guarantee

If you keep fewer than 6 in 10 of the leads we send you in a month, we have failed and your next month is on us. You can watch the same number we do, live, on your Impact page.

One condition, so the promise means something in both directions: it applies once we have delivered at least 30 leads in the month. Below that the rate is too noisy to judge either of us by, three leads and one rejection is not evidence of anything.

What we do not promise

We do not promise you meetings, replies or revenue, because you send the messages and we do not. The one exception is the Clientforce arrangement, where the sending and booking are ours too and the meeting is what you buy.

We do not promise that anybody is complaining about your competitor this week. If they are, you will hear about it before they do.

Your data and ours

Your data stays yours. We use it to run the product for you and to improve the scoring in your own workspace. Your accept and reject decisions train your results, not somebody else's. Export it whenever you like. How we handle personal data is on the privacy page.

Ending it

You can cancel at any time and it takes effect at the end of the period you have paid for. We can suspend or close an account that breaks these terms, or that does not pay, and we will tell you why first unless the law prevents us.

Changes, and contact

If we change these terms materially we will tell account owners by email before the change takes effect. Write to help@buyerpingai.com with any question about this page.